Dell, HP, and Lenovo’s tech support scores all drop from last year. The same is true for repairs, though Dell’s score is only down a tenth of a point. Of the big three Windows PC manufacturers, Dell’s ...

Call for Help: The Best PC, Phone, and Tablet Brands for Tech Support Not everyone is comfortable troubleshooting or fixing the devices they own. If tech support and repair options are a consideration ...

Better Business Bureau president and CEO Randy Hutchinson gives consumers tips on how to avoid scams and protect assets.

Tech support scammers are modern-day con artists, preying on our deepest technological fears and vulnerabilities. Tammy of Flagler Beach, Florida, recently reached out to us with a concerning email: ...

I love my 78-year-old mother and do whatever I can to help. But when she has computer trouble, she spins into a frustrated tech spiral, starts lashing out, and I want nothing to do with her. The ...

Remote workers may no longer have to ship malfunctioning PCs back to the office to get them working thanks to out-of-band support. An unbootable PC is every remote worker’s nightmare. It usually means ...